? Service Delivery Review - Trent Hills

Municipal Services and Council

Service Delivery Review

Trent Hills Service Delivery Review

The Municipality of Trent Hills is currently undertaking a Service Delivery Review.  This is a process in which all municipal services are reviewed to ensure they are being delivered in the most appropriate and cost effective manner.  It is an opportunity to take a step back and look at what we do to determine if there is a different or better way to delivery services. 

Public feedback on municipal service levels is welcomed and encouraged.  Please let us know your level of satisfaction with our current services and identify any areas you feel could be improved or changed.  

Feedback may be provided to servicedelivery@trenthills.ca or by calling 705-653-1900 ext. 241

Reports and Presentations

Staff Report - Service Delivery Review Overview, October 16, 2015

Staff Report - Service Delivery Review Phase 1, January 2016

Staff Report -Water and Wastewater, June 21, 2016

Water and Wastewater -  Water and Wastewater Service Delivery Review Presentation

Staff Report - Water and Wastewater Recommendations, July 5, 2016

Clerk's Department / Administration - Clerk's Department Service Delivery Review Presentation

Staff Report - Clerk's Department Recommendations, December 20, 2016

Roads and Urban Services - Service Delivery Review Presentation, February 21, 2017

Staff Report - Roads and Urban Services Recommendations, May 2, 2017

Background Information

A completed Service Delivery Review allows Council, staff and the public to gain a better understanding of the services the Municipality provides and may initiate a discussion and exchange of ideas on various services leading to one or more of the following outcomes:

  • A confirmation of current services and delivery practices
  • A need to investigate further service delivery methods and/or levels of services
  • A desire to implement new opportunities or directions (e.g. add, delete, adjust services and/or delivery methods)

The services of each department will be reviewed to identify opportunities for improvement and adjustment.  There are a total of 7 departmental reviews that will take place over the next 2 years:

  1. Water and Wastewater - complete 
  2. Administration/Corporate Services - complete
  3. Roads & Urban Services - complete
  4. Finance 
  5. Recreation
  6. Planning/Building/Community Development - in progress
  7. Fire/Protective Services

Areas of improvement and/or change are identified based on the analysis done by the review teams as well as from input from you, the public.  The mechanism for input will vary with each departmental review.

Check back frequently for further updates, findings and public input/comment requests.